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General Terms and Conditions

1. Scope of application and definitions

1.1 All business between Scandals Canarias S.L.U and the ordering party (hereinafter also known as the “Customer” or “You”) shall be governed exclusively by the General Terms and Conditions valid at the time that the order was placed.

1.2 Consumers are regarded as natural persons who have reached the age of 18 and who conclude the respective legal transaction for a purpose which is outside their trade, business or professions. In other cases, customers are entrepreneurs.  

2. Conclusion of the agreement and order processing

2.1 The presentation of products in our online shop does not constitute a legally binding offer, but rather an invitation to submit an order. All offers shall be deemed “while stocks last”, unless otherwise noted in the product description. In addition, errors shall remain reserved.

2.2 The Customer can select products from our range and add these to his/her basket with the “Add to cart” button.  By clicking on the “Order” button, he/she sends a binding offer to purchase the products in the basket. Before submitting the order, the customer can view and change the contents at any time.

2.3 Scandals Canarias S.L.U shall then send the Customer an automatic confirmation of receipt by e-mail, in which the Customer’s order is listed again, and the Customer can print it using the “Print” function (order confirmation). The automatic confirmation of receipt only documents that we have received the Customer's order and does not constitute acceptance of the order. Furthermore, a possible transmission of account information via e-mail for the purpose of prepayment shall also not constitute a declaration of acceptance by us. The contract shall be concluded only when we ship the ordered product(s) to the Customer and confirm the shipment to the Customer with a second e-mail (shipment confirmation).

2.4 The statutory liability for defects shall apply.

3. Delivery, availability of goods

3.1 If the selected product(s) is/are not available at the time that the Customer placed the order, we shall immediately inform the Customer in the order confirmation. If the product(s) is/are permanently out of stock, we shall not issue a declaration of acceptance. In this case, there shall be no agreement between us and the Customer.

3.2 If the designated product(s) specified in the Customer’s order is/are only temporarily unavailable, we shall also immediately inform the Customer in the order confirmation. In the case of a delivery delay of more than two weeks, the Customer shall have the right to withdraw from the agreement. In addition, we shall also be entitled to withdraw from the agreement in this case. Any payments already made by the Customer shall hereby be refunded immediately.

3.3 Goods are generally delivered by dispatch to the delivery address specified by the Customer. In the processing of the transaction, the delivery address indicated during the Seller’s order processing shall be decisive.

4. Payment

We generally offer the following payment options: credit and debit card, PayPal, cash on delivery, Bitcoins and invoice. We reserve the right not to offer certain payment types for all orders, and to refer to other payment types.

  • Credit, debit card and Bitcoins
    Payment is made upon completion of the order. Payment with Bitcoins will be immediately debited from your Bitcoin account.
  • Invoice
    You pay us the outstanding amount of your order to our account. You will receive all the necessary information to help you do so if you select this payment type, and after concluding your order by e-mail. Please note that your order will only be processed once the requisite amount has arrived on our account.
  • PayPal
    You pay the invoice amount via the online provider PayPal. You must generally be registered there if you are not already, confirm your identity with your login data and then confirm the payment instruction to us (in exceptional cases, you may be able to use the guest access). You will receive further information during the order process.
  • Cash on delivery
    We also offer payment upon delivery. In this case, the transport company has permission to accept the invoice amount + shipping costs in cash on behalf of Scandals Canarias S.L.U and to hand over the goods ordered.

5. Shipping costs, prices 

5.1 Upon entering the delivery address, the applicable prices and shipping costs shall be displayed in the basket and in the order summary.

5.2 The indicated prices are final prices in Euro, including the statutory Spanish VAT.

5.3 We only deliver by dispatch. It is not possible for the goods to be collected at our premises.

5.4 The shipping costs for delivery within Gran Canaria / Lanzarote / Fuerteventura amount to 7.95 EUR for packages up to 10kg in weight. For orders valued 75 EUR or more, delivery to Gran Canaria / Fuerteventura / Lanzarote shall be free of charge.

5.5 We offer an immediate delivery service within Gran Canaria; this is only possible for orders valued EUR 60 EUR or more, and the cost is 40 EUR.

6. Transport damage

If goods are delivered with obvious shipping damage, please lodge a complaint about said faults with the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or to make contact with us will not impact on your legal claims and their enforcement, in particular your guarantee rights. However, you will help us to assert our own claims against the carrier or the transport insurer.

7. Withdrawal and return of goods

7.1 Deadlines

The Customer is entitled to return his/her ordered goods within 3 days of receipt if:

a) the delivered goods have arrived damaged

b) the delivered goods do not correspond to the goods ordered

c) the delivery of the goods has taken longer than 21 days

Opened merchandise cannot generally be returned in principle.

In order to exercise his/her right of withdrawal, the Customer must inform us via e-mail of his/her decision to withdraw from this agreement no later than 3 days after receiving the goods (Scandals Canarias S.L.U, Calle Yunque 28, 35118 Poli. Ind. De Arinaga E-mail:

If the Customer dispatches his/her communication concerning the exercise of his/her right of withdrawal before the end of the withdrawal period, this shall be deemed sufficient for compliance with the withdrawal period.

The Customer must return the goods to us immediately, and in any case no later than 7 days after the day that he/she informed us of his/her decision to withdraw from this agreement, to the following address:

Scandals Canarias S.L.U

C./Yunque 28
35118 Poli. Ind. de Arinaga

The deadline shall be deemed to have been met if the Customer returns the goods before the end of the 7-day deadline.

We shall bear the costs of returning the goods. The Customer shall only be liable for any possible depreciation of the goods if this depreciation is attributable to handling of the goods by him/her which is not necessary to examine the state, characteristics and functionality of the goods.

8. Retention of title

The goods shall remain the property of Scandals Canarias S.L.U until they are paid in full.

9. Redeeming promotional vouchers

9.1 Promotional codes (vouchers which you cannot purchase but which are given out as part of advertising campaigns, and are only valid for a specific period) are only redeemable for the specified online shop, are only valid for the specified period and can be redeemed only once in the course of the ordering process. Some brands may be excluded from the voucher campaign.

9.2 The value of the goods must be no less than the amount of the promotional voucher. For administrative reasons, it is not possible to refund any residual balances.

9.3 Promotional vouchers can only be redeemed before the end of the ordering process. Subsequent allocation is not possible. The value of a promotional voucher shall be paid either in cash or interest.

9.4 The promotional voucher cannot be transferred to third parties. Several promotional code vouchers may not be combined.

9.5 If the value of a promotional code is not sufficient for the order, the difference can be compensated with the available payment options.

9.6 The promotional voucher shall not be refunded if the goods are fully or partially returned, unless the promotional voucher was distributed as part of an advertising promotion and no corresponding service was rendered.

9.7 The promotional voucher shall become invalid if the goods are wholly or partially returned and thus fall short of the minimum value on the promotional voucher.

10. Redeeming gift vouchers from Scandals Canarias S.L.U at

10.1 Gift vouchers (vouchers that you can buy commercially) can be redeemed for the purchase of articles at However, they may not be used to purchase other gift vouchers.

10.2 The balance of the gift voucher shall be paid either in cash or in interest.

10.3 Gift vouchers may only be redeemed before the end of the ordering process. Gift vouchers cannot be honoured retroactively.

10.4 A purchase using a gift voucher may be cancelled via our Customer Service line only if the gift voucher has not been redeemed. A gift voucher shall be considered to have been redeemed if it was used to pay an order or was credited to the credit account.

10.5 If the balance of a gift voucher is not sufficient for the order, the difference can be compensated with the available payment options. Promotional vouchers may not be used to purchase gift vouchers.

10.6 Only one gift voucher may be used per order. Gift vouchers may not be combined with promotional vouchers.

10.7 To redeem gift vouchers on your customer account or to view an existing balance, please visit "My Account" at

10.8 We shall not assume any liability in the event of loss, theft or illegibility of gift vouchers not caused by us. Furthermore, we shall not assume any liability for typographical errors in the e-mail address of the recipient of the voucher.

10.9 The gift voucher is transferable. The use of vouchers for commercial purposes is not permitted. Copying, editing or manipulating the vouchers is also prohibited and is a criminal offence.

11. Privacy policy

11.1 We process our customers’ personal data for appropriate purposes and according to the statutory provisions. The personal information provided for the purpose of ordering goods (such as your name, e-mail address, mailing address, bank details) shall be used by us to fulfil and process the agreement. This data shall be treated confidentially and not disclosed to third parties who are not involved in the ordering, delivery and payment procedures. Upon request, you shall have the right to receive free of charge information about the personal data stored by us about you. In addition, you shall have the right to correct inaccurate data, to block and delete your personal data, insofar as there is no legal obligation to retain it. When we review your credit rating, we will obtain information about your payment history to date.

11.2 Your data shall be stored by us, but will not be immediately available to you for security reasons. We offer password-protected direct access (“My user account”) for every customer. Upon registration, you can view your concluded, open and newly sent orders here, and manage and if necessary save your payment data and a possible newsletter. 

12.  Agreement language, agreement text storage and final provisions

12.1 Spanish law shall apply to agreements between the Customer and Scandals Canarias S.L.U with the exclusion of the UN purchasing law.

12.2 The language of the agreement shall be Spanish.

12.3 If the Customer is a business person, a legal entity under public law or a special fund under public law, the judicial district of the court of Las Palmas Gran Canaria shall be the place of jurisdiction for all disagreements arising from contractual relationships between the Customer and Scandals Canarias S.L.U.

12.4 We will not store the agreement text. You can save the General Terms and Conditions by using the save function of your internet browser. In addition, we offer you a link in the sent order confirmation, which contains all  the necessary order data, where you can access and download the General Terms and Conditions.

12.5 If one or more provisions of these General Terms and Conditions is/are invalid, this shall not affect the validity of agreement as a whole. The ineffective provision shall be replaced by the relevant statutory provision.